ej777 FAQ — All your questions answered in one place
From withdrawals and account security to BPL betting and VIP benefits — find detailed answers to the most frequently asked questions about ej777 here.
Withdrawal 30 minutes – 3 hours
Minimum deposit ৳300
24/7 live chat support
This page contains more than 20 questions and answers organised under five main topics — withdrawal methods and timing, account security, login and password help, BPL and international cricket betting, and the benefits of the ej777 VIP program. Every answer is direct and factual — if you cannot find what you need, contact our 24/7 live chat support.
Withdrawals
How to withdraw money
When you request a withdrawal from ej777 to bKash, Nagad, Rocket or Upay, the money usually reaches your mobile wallet within 30 minutes to 3 hours. During busy periods it may take a little longer. The same timeframe applies whether you submit the request at night or during the day, as ej777's processing team is active 24 hours.
"Pending" means your request has been successfully submitted and is being verified. This is normal. If it remains pending for more than 3 hours, message ej777's live chat in English — they can resolve it quickly if you provide your account ID and request details. It is better not to cancel the request, as cancelling means you will have to submit it again from scratch.
The minimum withdrawal amount at ej777 is ৳800. Withdrawal requests below this amount cannot be submitted. The same minimum limit applies to all four methods — bKash, Nagad, Rocket and Upay. If your balance is above ৳800, you can withdraw at any time.
No. Under ej777's policy, withdrawals can only be made to a mobile wallet registered in your own name. That means whichever wallet you use — bKash, Nagad, Rocket or Upay — the name on that wallet and the name on your ej777 account must match. Transactions to third-party numbers are not permitted for security reasons.
Bonus funds cannot be withdrawn directly — you must complete the wagering requirement first. For example: if you receive a 100% bonus on a ৳1,000 deposit, you get ৳1,000 in bonus funds, and to withdraw winnings from that bonus you must place ৳1,000 × 10 = ৳10,000 in bets. Once the wagering requirement is met, winnings earned from the bonus can be withdrawn through ej777's standard withdrawal process.
Security
Account security
Fake ej777 sites typically create domains with misspellings or extra numbers. Always verify the correct URL in your browser's address bar and check that HTTPS is present. Do not open unfamiliar links received via social media or SMS. If in doubt, go directly to the ej777 login page.
Change your password as quickly as possible and notify ej777's 24/7 live chat support. The support team can temporarily lock the account and check your recent login history. Also check the security of the email address or mobile number linked to your account separately.
Yes. The ej777 platform uses SSL encryption, which keeps your login details, payment data and personal information secure. You can find full details on how information is collected, stored and used on the site's privacy policy page.
Never share your OTP, bKash PIN, Nagad PIN or Rocket PIN with anyone — even if they claim to be an ej777 representative. No ej777 staff member will ever ask for this information over the phone or in chat. If you receive such a call, hang up immediately and report the incident directly to ej777's live chat.
Public Wi-Fi networks always carry the risk of third-party monitoring, so logging in over mobile data is safer. If you must use a public network, always log out when you are done and do not save your password. You can find more cybersecurity tips on the responsible gaming page.
Account
Account questions
This can happen for several reasons: an incorrect password, Caps Lock being on, or outdated information stored in your browser cache. First, clear your browser cache and try again. After multiple failed attempts, your account may be temporarily locked. In that case, reset your password or contact ej777's live chat support.
Usernames are generally between 6 and 16 characters and can use English letters or numbers. To make your password strong, use a mix of uppercase letters, lowercase letters, numbers and special characters. Do not reuse a password from another site here, and never share it with anyone.
No. Under ej777's terms and conditions, each person may open only one account. Attempting to open multiple accounts using the same mobile number, email or payment wallet may result in account closure and balance forfeiture. The 21+ age requirement also applies.
Click the "Forgot password?" link on the login page. An OTP or reset link will be sent to the mobile number or email you used during registration. Use the OTP to set a new password. Do not share this OTP with anyone — ej777 will never ask for it. If you have trouble resetting, contact live chat.
For account verification at ej777, you may generally need to provide your identity document (national ID card or passport) and proof of ownership of your payment wallet. Contact live chat for full details on the verification process. Large withdrawals may be delayed if verification has not been completed.
Cricket Betting
BPL and international matches
If a match is abandoned (No Result) due to rain or any other reason, bets are generally refunded (voided), meaning your stake is returned to your account. However, if the match result is determined by the Duckworth-Lewis-Stern (DLS) method, that is treated as a valid result. Check the specific rules on the ej777 cricket betting page.
Decimal odds represent your total return including your stake. For example: if Team A has odds of 1.65 and Team B has odds of 2.30 — betting ৳500 on Team B returns ৳1,150 if Team B wins (৳650 profit). If Team A wins, you lose ৳500. Higher odds mean a higher payout, but the chance of winning is generally lower.
In BPL, the T20 World Cup or any international T20 match, ej777 offers multiple betting markets including match winner, toss winner, top run-scorer, top wicket-taker, total runs (over/under) and runs per over. Bangladesh Tigers matches typically have more markets available.
Yes. ej777 offers in-play or live betting, where you can place bets after a match has started. Odds change with every ball. Quick decisions are important as live odds shift fast. Live betting is even easier through the ej777 App on mobile.
A multi-bet combines multiple selections together — you need all of them to win for the bet to pay out. Example: if 3 selections have odds of 1.50, 1.70 and 1.80, the combined odds are 1.50 × 1.70 × 1.80 = 4.59 (approximately). A ৳100 bet returns ৳459 if all win. If even one selection loses, the entire ৳100 is lost.
VIP Program
VIP benefits
VIP tier upgrades at ej777 are based on regular play and betting activity. The more active you are — depositing and placing bets — the faster you progress to the next level. There are five tiers starting from Bronze, then Silver, Gold, Platinum and Diamond. Each higher tier comes with a greater weekly cashback rate.
In addition to weekly cashback, ej777 VIP members get faster withdrawal processing, exclusive promotional offers, a personal account manager and access to special tournaments. Benefits are greater at higher tiers (Platinum and Diamond). See the ej777 VIP page for full details.
The weekly cashback rates in the ej777 VIP program are as follows — Bronze: up to 0.2%, Silver: up to 0.4%, Gold: up to 0.6%, Platinum: up to 0.8%, Diamond: up to 1.0%. Cashback is calculated based on your net loss for the week (total losses minus total winnings).
Cashback is calculated on your net loss for the week — that is, total money lost minus total money won. Example: a Gold tier member with a net loss of ৳20,000 in one week receives ৳20,000 × 0.6% = ৳120 cashback. This is the maximum amount at Gold tier. Cashback is added directly to your ej777 account balance.
If you are inactive for an extended period or do not meet the required activity conditions, your tier may be reduced — contact live chat for the latest information on this. Weekly cashback is generally paid at the start of each week based on the previous week's activity.
Still have questions?
If you didn't find the answer to your question above, don't worry — the ej777 support team is always ready to help.
Live Chat Support: Get your issues resolved 24/7 via direct chat in Bangla or English. Log in to the site and click the chat icon.
Email Support: For detailed issues, you can email us at — [email protected]
Live chat usually gets a faster response. For complex matters, email the team and they will assist you in detail.