ej777's Privacy Policy

1 Introduction and Scope

ej777 gives the highest priority to the personal privacy of all its users. This privacy policy describes what types of information we collect, how that information is processed, and what your rights are. This policy applies equally to the ej777 website, mobile application, and all our digital services.

Information you provide when creating an account on the ej777 platform, making deposits or withdrawals, or taking part in any game or betting activity is covered by this policy. Reading our Terms and Conditions will give you more details about the full terms of service use.

This platform is for individuals aged 21 and above only. We do not knowingly collect information from minors. If any minor's information has been collected, it will be deleted immediately.

2 Types and Sources of Information Collected

2.1 Directly Collected Information

When you register with ej777 or use any service, we may collect the following information:

• Full name, date of birth, and national identity card details (for identity verification)
• Mobile number and email address (for communication)
• Transaction details related to deposits and withdrawals (related to bKash, Nagad, Rocket, or Upay accounts)
• User preferences, language selection, and account settings
• Information provided when seeking support via live chat or email

2.2 Automatically Collected Information

When you use our website or app, some information is collected automatically through technical means:

• IP address and device identification information
• Browser type, version, and operating system
• Which pages you visited, how long you stayed, and where you came from
• Data related to gaming activity, bets, levels, and session duration
• Information collected through cookies and similar technologies

2.3 Information Received from Third Parties

In some cases, necessary information may be obtained from payment processors or identity verification service providers. This information is collected solely for the purpose of security and fraud prevention.

3 Purpose of Information Use

ej777 uses collected information for specific and legitimate purposes. These purposes are described in detail below:

3.1 Account Management and Service Delivery

Your information is needed to create your account, confirm logins, process deposits and withdrawals, provide bonuses, and ensure VIP benefits. Accuracy of information is essential to complete withdrawals within 30 minutes to 3 hours.

3.2 Identity Verification and Security

Identity verification is carried out to ensure the security of financial transactions and to prevent unauthorised access. Information is analysed to detect and prevent fraud. SSL encryption technology is used to keep data transfers secure.

3.3 Communication and Customer Support

Our 24/7 live chat and email support team uses your contact information to assist you in both Bengali and English. This information is also used to send important updates, transaction confirmations, and security alerts.

3.4 Ensuring Responsible Gaming

We monitor each user's gaming behaviour to ensure no one develops excessive playing habits. In line with the Responsible Gaming Guidelines, we provide support to users when needed and maintain a safe gaming environment.

3.5 Service Improvement

By analysing user behaviour, we continuously improve our platform. This information helps us add new games, simplify the payment process, and improve the user experience.

4 Data Storage and Security

ej777 applies industry-standard security measures to keep your information safe.

4.1 Encryption and Technical Security

All data is transferred through SSL (Secure Socket Layer) encryption technology. Sensitive information stored on servers remains in an encrypted state. Regular security audits are conducted and any vulnerabilities are resolved promptly.

4.2 Access Control

Only authorised staff can access the necessary information. Every access is logged and reviewed periodically. Our staff are contractually bound and trained in maintaining confidentiality.

4.3 Data Retention Period

All information is retained while your account is active. Even after an account is closed, certain information may be retained for a defined period due to legal obligations, dispute resolution, or fraud prevention needs.

5 Sharing Information with Third Parties

ej777 never sells your personal information. However, limited information may be shared in the specific circumstances below:

5.1 Service Provider Partners

Necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay) to complete transactions. Game software providers (Pragmatic Play, PG Soft, Evolution, JILI, etc.) receive only the data needed for gaming activity. Identity verification service providers use information solely for verification purposes.

5.2 Legal Obligations

Necessary information may be provided in response to a court order or a valid request from a law enforcement agency. In such cases, we always follow the policy of providing only the minimum information required.

5.3 Third-Party Restrictions

Our service provider partners may use the information they receive only for the purposes specified in the agreement. Using this information for any other purpose or sharing it with any other party is prohibited for them.

6 Cookie Policy

The ej777 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us remember your preferences and improve the user experience.

6.1 Essential Cookies

These cookies are necessary to maintain login status, ensure security, and run core functions correctly. Disabling them will prevent the platform from working properly.

6.2 Functional Cookies

These cookies are used to remember your language preference, theme selection, and other personal settings. This makes each of your visits more convenient.

6.3 Analytics Cookies

Information from these cookies is analysed to understand which parts of the platform are used most and where improvements are needed. This data is processed in a completely anonymous manner.

You can manage cookies from your browser settings. However, disabling essential cookies may cause difficulties in using some services.

7 User Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You can find out at any time what information we hold about you. You can contact our support team to request a copy of your information.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. This can be done through account settings or by contacting the support team.

7.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information may not be possible to delete due to legal obligations or ongoing disputes.

7.4 Right to Restrict Processing

In certain cases you can request that the processing of your information be restricted. For example, you can limit the use of information during an ongoing dispute.

7.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can unsubscribe at any time. However, important transaction or security-related messages cannot be stopped as they are essential for service operation.

8 Protection of Minors

The ej777 platform is entirely for individuals aged 21 and above. We do not knowingly collect any minor's information.

Age is verified at the time of account registration. If any user is suspected to be under 21, their account is immediately suspended and the processing of their information is stopped.

If parents believe their child is using this platform without authorisation, please contact our support team immediately. We will take the necessary action promptly.

9 International Transfer of Data

ej777's servers and technical infrastructure may operate in various locations. Even if your information is processed outside Bangladesh, security standards are maintained. Appropriate data protection agreements are ensured in the countries or regions to which data is transferred.

Payment information (related to bKash, Nagad, Rocket, Upay) is processed locally and this data is not transferred internationally without necessity.

10 Policy Changes and Updates

ej777 may update this privacy policy when needed. For any significant change, we will notify you in advance by email or through the platform.

Continuing to use the platform after a revised policy comes into effect will be taken as your acceptance of that change. It is therefore recommended that you review this page from time to time.

To learn about other rules relating to the service, see the common questions and answers in our FAQ section — there you will find answers to common questions about deposits, withdrawals, bonuses, and gaming.

11 Contact and Complaints

If you have any questions or concerns about this privacy policy, please contact us. Our support team is available 24/7 to assist in both Bengali and English.

If we receive any privacy-related complaint, we will contact you within 7 business days and make every effort to resolve the issue.